EquiPro NZ Terms and Conditions including Freight and Returns Policy
A friendly reminder about delivery
Our orders ship from our Auckland based warehouse, these will be packed and dispatched usually within 48 hours. Delivery is usually within 1-3 days for urban and 5 working days rural following dispatch.
All orders are sent with track and trace (excluding small NZ Post items) however we do not have an automated tracking notification system. If you feel your order is taking longer than it should to arrive please reach out to us and we can track your order for you.
If there is a problem supplying any of your order we will be in contact with you. Please note: We do try and manage all low stocked items and tag any low stock on our website best we can. If stock on hand is good you will not see a stock amounts listed on our website.
If the product is returned in original as new condition then the item/s can be exchanged or a store credit given – to be used within 30 days from date of original purchase. Any extra freight charges associated with exchanging products is to be charged to you, the customer.
If products are deemed by EquiPro NZ to be faulty we will replace the item/s. A refund will only be given when we are unable to replace a product.
When returning an item please contact us in advance via phone or email to advise us of the return and get our physical address details.
Delivery & Freight Terms
All prices are inclusive of GST. Payment can be made by website credit card via Paypal, AfterPay or bank deposit. Bank deposit details will be given to you at the time you place your order.
We use Aramex for delivery of the majority of our orders; Delivery is usually 1-3 working days nationwide for Urban address’s and up to 5 working days for Rural delivery addresses. Exceptions are post office box delivery addresses and small envelope items, where we will use NZ post. NZ post deliveries can take anywhere from 1- 5 working days. Anything sent in an envelope is sent at purchasers risk, alternatively please select tracked post. Occasionally we also use NZ Post to send parcels.
Order Dispatched Notices
Once we have processed your order and it’s ready for the courier to collect you will receive an ‘Order Completed‘ email notification from us letting you know your order has been packed and is awaiting courier collection.
At this point we are not set up to email tracking details automatically, however tracking details are available upon request. Please do contact us if you think your order is taking longer than expected to be delivered and we will track its movements for you. If we do email you your tracking details you can check up on it here
For all International orders please contact us as these orders are all POA.