FAQ’s

Does EquiPro NZ’s website have stock control?

Absolutely! If a product is available for purchase on the website, it indicates that I currently have it in stock and can promptly ship it to you. In the very rare occasion this is not the case we will promptly get in touch with you.

What is the best way to contact you?

The most effective means of contacting me is via email or a Facebook message. I also work part time and, as a result, am unable to answer phone calls throughout the day. Nevertheless, I can respond to emails or Facebook messages during my breaks.

My order hasn’t arrived yet, what do I do?

Kindly reach out to me at your earliest convenience, and I will initiate a thorough investigation through my courier agent to determine the whereabouts of your parcel and identify any underlying issues. It’s important to note that all shipments are tracked, and New Zealand Post imposes a 21-day claim limit for items that have gone missing. Therefore, prompt communication is crucial if any issues arise.

What should I do in case my item arrives in a damaged condition?

Upon receiving your order, please carefully examine the items, and if you discover any defects, damage, or if you have received an incorrect item, kindly reach out to me right away. This will allow me to assess the situation and take appropriate action to resolve it.

In the case of damaged items, it is crucial to retain both the damaged item and all of its packaging, as this is a requirement set by New Zealand Post. Failure to retain the packaging may prevent me from sending you a replacement. My courier agent will coordinate the collection of the damaged item and its packaging from your location, after which I will send you a replacement item.