DELIVERY

Terms & Conditions – Shipping, Delivery & Promotions

Order Dispatch

Orders placed Monday to Thursday are usually dispatched the following morning via NZ Post, excluding public holidays. Orders placed on Friday will be sent out on Monday. Weekend orders are dispatched on Monday, except on public holidays. Please check your email inbox for your shipping confirmation and tracking information once your order has been sent.

Missing Deliveries

If your order has not arrived within the expected timeframe, please contact us promptly. We will instruct our courier agent to initiate an inquiry with NZ Post to locate your parcel and identify any issues. All shipments are tracked, and NZ Post requires missing parcels to be reported within 21 days of dispatch, so timely communication is essential.

Damages or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can assess the issue and resolve it. For damaged items, it is important to retain both the item and all original packaging, as NZ Post requires these for claims. Failure to retain the packaging may prevent us from issuing a replacement. Once NZ Post approves the claim, we will arrange collection (or advise disposal) of the damaged item and packaging, after which a replacement will be sent to you.

Promotional Communications

By completing a purchase on our website, you acknowledge and accept that your email address may be used to send promotional updates, product news, and special offers from EquiPro NZ. You may request to stop receiving promotional communications at any time by contacting us.

For returns, refunds and faulty or incorrect items, see our Returns & Refunds policy.